New Generation Operational Risk Europe

How can we help you?

Contact Center for Financial Professionals via phone or email, or submit an inquiry online.

Consulting theme is an invaluable partner. Our teams have collaborated to support the growing field of practitioners using collective impact.

Donald Simpson
Chairman, Bluewater Corp

Enhancing business processes and leveraging technology to further advance management of operational risk

Many businesses, large and small, have a huge source of great ideas that can help them improve, innovate, and grow, and yet so many of these companies never think of using this amazing corporate asset.

What is this highly valuable asset? Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?” Its own people.

Click here to view the full agenda and speaker line-up
Key speakers

Sean Titley
Director of Enterprise and Operational Risk
Metro Bank


Ameet Jugnauth
Cyber Governance and Risk Director
Capital One


Michael Grimwade
MD, Operational Risk
ICBC Standard Bank


Stefana Brown
CRO, UK Protection & Fintech & IT and Data Protection Risk Director
Legal & General


Ian Phoenix
Director of Intelligence & Digital Data, Technology, & Innovation Directorate


Javier Martinez
BoI Group Head of Operational Resilience
Bank of Ireland


Sucharita Banerjee Lodha
Head of ERM Operations, Governance and Reporting


Prash Patel
MD, Head of Operational Risk CIB
Barclays Bank


Hazel Diez Castaño
Global Head of Cyber GRC & CISO Central Services
Banco Santander


Keith Davies
Group Chief Risk & Compliance Officer
Admiral PLC


Click here to view the full event agenda and speaker line-up —>

text about why you should attend, advancing your professional development, networking text about why you should attend, advancing your professional development, networking text about why you should attend

Can your organisation contribute?

Please contact the Center for Financial Professionals today to discuss how we can deliver your thought-leadership at the event, help you generate leads, and provide you with unique networking and branding opportunities. For more information on what we can offer, please contact [email protected] or call us on +44 (0) 20 7164 6582 where a member of the team will be happy to tailor the right package for you.

Session previews and related insights
What does the industry think of New Generation Operational Risk Europe?

Knowledge partner

SAI 360

As the leading ESG cloud platform connecting GRC, EHS&S and Learning, SAI360 helps organizations across the globe manage risk, create trust, and achieve business resilience with a unified approach to risk management.


As the leading ESG cloud platform connecting GRC, EHS&S and Learning, SAI360 helps organizations across the globe manage risk, create trust, and achieve business resilience with a unified approach to risk management.

Our SAI360 GRC technology empowers our customers to focus on developing the right risk culture through a meaningful and effective combination of cloud-based technology and ethics and compliance learning solutions, including our SAI360 Integrated Risk Management Platform. Together, this powerful approach can do more in a single day than any stand-alone offering.

Our GRC solutions specialise in:

  • Policy Management
  • Regulatory Change Management
  • Enterprise & Operational Risk Management
  • Internal Control & SOX Compliance
  • Business Continuity Management
  • Audit Management
  • IT Risk & Cybersecurity
  • Third-Party & Vendor Risk Management
  • Frameworks, Standards & Regulations

For more information, visit us at or check out our risk management insights hub at


Associate partner

SAI 360

Ideagen help the quiet voices and safe hands that protect organisations to minimise risk, strengthen compliance and keep people safe.


Ideagen help the quiet voices and safe hands that protect organisations to minimise risk, strengthen compliance and keep people safe. We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.

Whether you’re a large global corporation or a small to medium business, our solutions and services will help you solve complex quality, health and safety risk, audit and collaboration challenges. Over 11,400 companies, from SMEs to large global corporations, use our solutions to help protect their organisations.



iNFRont Magazine

iNFRont Magazine is a unique publication providing regular insight on the operational and non-financial risk (NFR) sector.


iNFRont Magazine is a unique publication providing regular insight on the operational and non-financial risk (NFR) sector. Featuring contributions provided by leading industry figures and experts from around the world, iNFRont Magazine touches on the most critical themes and challenges currently affecting financial professionals.
Available to download for free.


CeFPro Connect

CeFPro Connect aims to connect industry experts through thought leadership content and timely news, written for the industry, by the industry.


CeFPro Connect aims to connect industry experts through thought leadership content and timely news, written for the industry, by the industry. Gain unlimited access to CeFPro’s unparalleled library of resources including iNFRont Magazine, market intelligence reports, filmed presentations, insights Q&A’s, and much more.
Sign up for free.


Leonardo royal Hotel London Tower Bridge
45 Prescott Street
E1 8GP

We have secured a preferential rate at the venue for 219.00 inc VAT, based on single occupancy bed and breakfast. Double occupancy will be charged with £20.00 supplement fee.

To book a room please go to the webpage Leonardo Royal Tower Bridge or phone +44 (0) 870 4100 800 for the Reservations team quoting the block code LHCFPA140323

Can I present at the New Generational Operational Risk Europe Summit?

Yes, the Center for Financial Professionals are happy to discuss speaking opportunities at the New Generational Operational Risk Europe Summit. For further information on this please contact [email protected] or call us on +44 (0) 20 7164 6582.

Are there any rules on the dress code?

Business attire is requested. The Summit is a formal opportunity to network with like-minded professionals and to gain knowledge from the industry’s finest risk management experts.

What is the cost and what is included in the registration fee?

We offer incentives for ‘early bird’ registrants of the Summit, as outlined on our pricing structure. Registration includes breakfast, refreshment breaks, lunches, the cocktail reception at the end of the day, full access to the sessions and exhibition area. Presentations from sessions are also available, subject to speaker approval.

Where can I find the Summit documentation and speaker presentations?

All registered attendees will receive an email with access to documentation and speaker presentations after the Summit* We will work with our presenters to include as many presentations as possible on our App during the Summit. *Please note that our speakers often have to gain permission from their relevant compliance departments to release their presentations. On rare occasions compliance may not allow presentations to be distributed.

Will breakfast, lunch and refreshment be provided?

Yes. As with all of our events the Center for Financial Professionals will be providing brilliant coffee, breakfast, lunch, refreshments, and smaller bites during the networking breaks.

Will there be opportunities to network with other attendees?

There are ample opportunities for networking and interaction throughout the Summit, such as

  • Breakfast, lunch and refreshment breaks
  • Cocktail reception at the end of the day (Subject to confirmation)
  • Q&A, panel discussions and audience participation technology available through the App

Are there opportunities to share my thought-leadership at the New Generational Operational Risk Europe Summit?

Yes there are plenty of opportunities for the Center for Financial Professionals to share thought-leadership to the attendees of New Generational Operational Risk Europe Summit and our wider risk professionals community. At the event we can distribute your material to the attendees, offer you an exhibition booth, and provide speaking opportunities so that you may enjoy a more prominent presence at the Summit. Visit the Sponsor tab for further information or contact [email protected] / +44 (0) 207 164 6582.

Are media partnerships available for the New Generational Operational Risk Europe Summit?

Yes. As part of a media partnership we can offer a variety of options to increase the branding and awareness of your association, company, certificate, publication or media. We are flexible with what we can offer however we usually:

  • Provide a discounted rate to attend
  • Place your logo and profile on the Summit website
  • Place your logo on promotional content where applicable
  • Distribute your media/marketing at the Summit
  • Promote through social media channels

To discuss this further please contact [email protected] or call +44 (0)20 7164 6582

What can I do if I can't attend the event due to COVID-19?

If you are unable to attend the Summit due to national/COVID restrictions, CeFPro would be more than happy to offer you a refund, credit note or the option to transfer the ticket to a colleague who is able to attend.

Representing a financial institution or government body

E.g. Bank, Insurance company, Asset manager, Regulator


Save £300

Representing an information or
service provider

E.g. Consultant, Vendor, Executive search firm, Law firm


Save £600

This price is only available until 20 January, or until the limited number of tickets sell out. Prices will then increase.

Secure your place today to avoid disappointment!

Agenda and speaker line-up
  • 8:00 AM — 8:50 AM
    Exhibition Area
    Registration and breakfast
  • 8:50 AM — 9:00 AM
    Main Auditorium
    Chair's opening remarks
  • 9:00 AM — 9:45 AM
    Main Auditorium
    Implementing resilience within an operational risk framework to view risk holistically
    Bringing impact tolerances alongside risk management Condensing for senior management and the board to understand Addressing and prioritizing risks and remediating Removing fragmentation and siloed nature of managing risk Managing jurisdictional disparities PRA regulatory requirements for operational resilience Complying with the European Digital Operational Resilience Act (DORA) Remediating resilience vulnerabilities identified
  • 9:50 AM — 10:25 AM
    Managing growing supply chain complexity and applying security frameworks to mitigate disruption
    Developing point in time assurance processes Reaction time after a notification and assessment of risk Inclusion operational resilience requirements Identifying important business services and tolerances Managing supply chain concentration Exiting markets as a result of geopolitical tension Identifying supply chain exposure Reviewing Covid as the catalyst for global supply chain issues Reviewing how cyber-attacks can and have disrupted supply chains
  • 10:50 AM
    10:25 Morning refreshment break and networking
  • 10:55 AM — 11:40 AM
    Monitoring sequences of events to determine operational risks amidst increased geopolitical uncertainty
    Interconnected nature of political risks: Interaction with supplier and cyber risks Exit planning across certain jurisdictions Managing continued economic shocks Brexit, Covid-19, Russia/Ukraine conflict, energy crisis etc… Developing meaningful scenario analysis capabilities Managing political instability globally Externally and within UK politics Impact of energy crisis on consumer behaviour Viewing geopolitical risk as a driver of operational risk Ensuring sufficient controls are in place to combat geopolitical risks
  • 11:45 AM — 12:20 PM
    Managing risks migrating to cloud and infrastructure changes to leverage service
    Communicating risk to the board Enhancing agility to update technology infrastructure Consequences of errors in a cloud environment Understanding the size and capability shift with migrating to cloud Ensuring the security controls and frameworks extends to cloud providers Introduction of European Union Cybersecurity Certification Scheme on Cloud Services (EUCS) Increased regulatory requirements when working with cloud providers Ensuring necessary workforce to manage the change to cloud
  • 12:20 PM — 1:20 AM
    Lunch break and networking
  • 12:36 PM — 1:55 AM
    Exploring EU DORA in the context of broad cyber resilience
    Discussing the origin of DORA and a look at similar mandates in Europe Addressing the tension between DORA and Open Banking Evaluating if DORA compliance equals cyber resilience Outlining how GRC technology places DORA in the context of broad cyber resilience
  • 1:55 AM — 2:30 AM
    Leveraging data across operational risk to identify emerging risks and achieve strategic business goals
    Interpretation and analysis of data Leveraging to inform business decisions Maintaining data integrity: Ensuring sources are accurate, reliable, sustainable and repeatable Assessing the use of increased personal data organizations have access to Using different systems to store data Ensuring the correct tools and capabilities to manage data Data risk from technology transformation Increased regulatory scrutiny and fine potential. Maintaining security and control over data
  • 2:30 AM — 3:20 AM
    Managing the changing pace of technology and staying ahead of customer expectations
    Movement towards enterprise adoption of DLT Automating decision making Recruiting and retaining risk technology talent Managing the constant changing pace of technology Assessing the correct approach to adopting new technologies Increased use of automation and the threats it is susceptible to Strategizing against cyber risk during digital transformation Importance of technological changes to enhance service provided Importance of building out control level when enhancing technology
  • 12:37 PM — 3:55 AM
    Reviewing how the current climate could influence rates of fraud and financial crime
    Assessing how geopolitical actions are impacting the level of financial crime Ensuring the right controls are in place to keep up with ever increasing challenge of sanctions Mitigation measurements put in place against the heightened fraud landscape Anticipating how new sanctions can impact your business model Addressing the potential increase of insider threat / internal fraud Reviewing the unexplored operational and cyber risks of digital assets Managing increasing global sanctions environment Impact of sanctions on operational model Understanding impact of changes on business model.
  • 3:55 AM — 4:25 AM
    Afternoon refreshment break and networking
  • 4:25 AM — 5:00 AM
    Identifying use cases for AI and machine learning and understanding outputs
    Overseeing and controlling decisions Identification techniques to remove bias Managing information risk and use of data Understanding how AI and Machine Learning works Automating decision making processes Reviewing processes when technology makes unexpected decisions Leveraging for pattern analysis to prevent fraud Operational risks of using AI and Machine Learning
  • 5:00 AM — 5:35 AM
    Introduction of the FCA’s new consumer duty obligation: Understanding requirements for implementation
    Assessing what institutions need to do in order to meet consumer duty Effectively executing and fully implementing plans Demonstrating full compliance with rules that are effective July 2023 Challenges of adhering to the consumer duty obligation in a downturn environment Implementing enhanced protections for the customer Assessing how consumer behavior could impact the industry. Variations across insurance and banking
  • 5:35 AM — 5:45 AM
    Chair’s closing remarks
  • 5:45 AM — 6:45 AM
    End of day 1 and networking drinks reception
  • 8:00 AM — 8:50 AM
    Room B
    Registration and breakfast
  • 8:50 AM — 9:00 AM
    Room B
    Chair’s opening remarks
  • 9:00 AM — 9:35 AM
    Enhancing strategic change management practices to stay ahead of external events
    Executing change across businesses Managing operational risks alongside change Business change in a volatile economic environment Enhancement of technology in day to day business Reviewing how geopolitical impacts can change business Leveraging data to become predictive of future business change
  • 9:35 AM — 10:10 AM
    Adapting control frameworks to reflect continued change in working environments
    Effectiveness of internal control frameworks Ensuring control framework is fit for purpose Impact of hybrid working on control frameworks Importance of an enhanced controls framework in a digitized environment Incorporating governance into your framework Identifying potential weaknesses or gaps in frameworks Managing recovery, restructure and wind down plan (RRWP) Evaluating the aftermath of Covid-19 and impact on controls
  • 10:10 AM — 10:40 AM
    Morning refreshment break and networking
  • 10:40 AM — 11:30 AM
    Developing measurement techniques to ensure risk culture and organizational culture align
    Reviewing the importance of conducting culture and behavior assessments Reinforcement of a healthy organizational culture for employees to work in Incorporating diversity across the culture of an institution Defining behavior and culture of your employees Raising the profile of risk culture Building a risk culture dashboard Implementing behaviour assessments
  • 11:30 AM — 12:05 PM
    Reviewing the impact of economic volatility on operational risks
    Talent to manage current economic conditions Managing customers facing financial difficulty Volatility as key driver of increased risk Fraud, misconduct, rogue trading etc… Understanding and predicting potential impacts to customers Impact of interest rates, inflation and energy limitations on operational functions Correlation between economic downturns and emergence of operational risk incidents Ensuring products are able to operate in a volatile economic environment
  • 12:40 PM — 1:40 AM
    Lunch break and networking
  • 1:40 AM — 2:15 AM
    Managing cyber risk exposure and increased threat with ongoing global tensions and supply chain reliance
    Increased risk of supply chain attacks SolarWinds case study Increased vulnerability with heighted reliance on third parties Exploitation of Russia/Ukraine conflict Educating users on ransomware risks Managing underlying reputation risks Alignment with resilience and impact tolerances Management after a cyber event Lessons learned and recovery Educating employees and customers on cyberattacks. Ensuring there is sufficient cyber security controls and capabilities
  • 2:15 AM — 3:05 AM
    Reviewing the increased focus on climate change and reflecting within operational risk
    Managing range of climate change scenarios Transmission of climate change scenarios into operational risk scenarios Availability of data Impact of climate change on reputation of banks Importance of climate risk assessments to avoid operational risks Reviewing physical and transition risks Ensuring climate risk is prioritized alongside other operational risks Importance of keeping up with the pace of change in climate risk Increased regulatory focus on climate risk from the ECB
  • 3:05 AM — 3:35 AM
    Afternoon refreshment break and networking
  • 3:35 AM — 4:25 AM
    Reviewing the interplay of non-financial risks within other risk silos and gaining a holistic view
    Increased complexity of interplay of risks Identifying connections across risks and events Understanding true exposure and connection Enhancing decision making and efficiency Comparing the drivers and consequences of different risks Re-aligning culture to better asses risk holistically
  • 4:25 AM — 5:00 AM
    Auditing non financial risk frameworks from a 3rd line of defence perspective
    Best practice for auditing Non-Financial Risk Frameworks from both 1LOD and 2LOD Effectively using data and analytics to support a testing approach Focus on testing to apply a horizontal and vertical lens to identify common read-across themes Increasing importance on independent review and challenge provided by Risk SMEs in 2LOD Assessing adequacy and effectiveness of the what and how elements in the design of Non-Financial Risk Framework’s
  • 5:00 AM — 5:10 AM
    Chair’s closing remarks
  • 5:10 AM — 5:20 AM
    End of Summit

Secure your place and register today!

New Generation Operational Risk Europe

Don’t miss this invaluable opportunity to hear from front-runners within the operational risk industry and connect with like-minded professionals.

Advance your professional development and return to your department with a deeply enhanced overview of one of the most volatile sectors within financial services.